Order Cancellation: Custom-made orders cannot be canceled once processed. Non-custom orders can be canceled within 24 hours of purchase. Refunds: Refunds are only applicable for damaged or defective items received. Claims must be made within 2 days of delivery with proper unboxing video proof. Return Shipping: Customers are responsible for return shipping unless the product is defective. For return approvals, contact us at rathnajewellerss@gmail.com or call 9159953404 / 9786474055.